I would like to convey my family's grattitude for the wonderful outcome you were able to secure for Y. Your patience and persistence during the drawn our process are testament to your good character and professionalism. The outcome could have been far worse but you diligently argued his case and convinced both the judge and prosecutor for leniency. You were very supportive and answered all our questions in layman's terms, you were open and honest and gave us the good with the bad. I would also like to say thanks to the lovely ladies on reception who were always very helpful when I called.